How to Delete Your 1xBet Account: Step-by-Step Closure Guide (2026)

To delete your 1xBet account, you go through support — no delete button sitting in your account settings. Email security@1xbet-team.com with the subject "Request to Delete Account" or use live chat. Before anything else: withdraw your balance. An account holding funds will not be closed.

This guide covers the full account lifecycle for Sri Lanka users on lk.1xbet.com — deletion step by step, creating an account, how the bonus account works and how to get money out of it, and recovering a lost account.

How to Delete a 1xBet Account — Step by Step

There is no one-click deletion on lk.1xbet.com. You contact support via live chat or email and request it. Even the "Close Account" option visible in Account Settings routes through a confirmation process — it doesn't delete the account instantly. Zero balance required before any closure is processed.

1. Withdraw your full main account balance. Wait for it to clear.

2. Let all open bets settle.

3. Clear or forfeit any active bonus — bonus funds are gone on closure regardless.

4. Log in to lk.1xbet.com.

5. Account Settings → avatar → look for "Close Account". If visible, follow the on-screen steps including providing a reason and confirming the decision.

6. If nothing appears or the closure doesn't complete: email security@1xbet-team.com, subject "Request to Delete Account". Include your registered email or phone number and reason for deletion.

7. Or open live chat and make the same request directly.

8. Wait for confirmation. Keep registered email and phone noted — support needs them to verify identity.

Deletion is permanent. No recovery, no undo. Betting history, bonuses, credentials — gone. 1xBet retains some data per privacy policy and regulatory requirements even after closure.

How to Create a 1xBet Account in Sri Lanka

To register an account on 1xBet Sri Lanka, click the green Registration button and pick a method — one-click, phone, email, or social network. Under five minutes. Phone number is the most common for Sri Lanka mobile users.

Phone number steps:

1. Go to lk.1xbet.com, click Register.

2. Select the Phone Number tab.

3. Enter your number in +94 format.

4. Select LKR as currency — can't be changed later.

5. Promo code field if you have one (optional).

6. Tap Send Code, enter the OTP.

7. Set a password. Done.

Must be 18+. KYC via the account verification page — NIC or passport — is required before withdrawals. You can bet without it but the withdrawal wall is coming. Sort it early.

How to Get a Bonus Account in 1xBet

The bonus account isn't a separate registration — it already exists inside every 1xBet account and activates when a bonus, free bet, or promo credit lands. Check the promotions page to see what's live and claim something to activate it.

The bonus balance sits visible next to your main balance on the site and in the app. To find it specifically: My Account → Account Settings → Bonuses & Gifts.

What goes into it: welcome bonus funds, Lucky Friday credits, free bet rewards, free spin winnings, anything from a promo code. None of it withdrawable until wagering clears. Four ways to fund it: claim the welcome bonus on first deposit (sports or casino — permanent choice), opt in to Lucky Friday on Fridays, enter a promo code in the Promo section, or receive free bets through active offers.

How to Withdraw Money from the Bonus Account in 1xBet

Can't withdraw from the bonus account directly. Funds have to clear wagering first — once done, balance converts automatically to the main account and becomes withdrawable.

Part A — Clear the wagering. Account → Bonuses shows the requirement and progress. Sports welcome: ×5 on accumulators (3+ events, 1.40+ each), 30 days. Lucky Friday: ×3 on accumulators within 24 hours. Casino welcome: ×35 within 7 days. Bonus-funded bets only move the counter — main balance bets do nothing. Conversion is automatic at 100%.

Part B — Withdraw. Cashier → Withdraw. Available payment methods for Sri Lanka: eZCash (min LKR 500, 15 min – 1 hour), iPay (min LKR 500, 15 min – 1 hour), mCash (min LKR 500, max LKR 10,000 per transaction), bank transfer (min LKR 1,000, 3–5 business days), Skrill, Neteller, crypto (under 1 hour). Enter LKR amount and confirm.

How to Recover a 1xBet Account

Recovery on lk.1xbet.com depends on what broke the access. Once you're back in, sports betting history, balance, and bonuses are where you left them.

Forgot password. "Forgot Password" on the login page. Registered email or phone, get a reset link or OTP, new password. Two minutes.

Lost access to registered email or phone. Contact support via live chat. Provide: full name, date of birth, original registered email or phone, last deposit method. More detail = faster resolution.

Account blocked — KYC. Account Settings → Documents, upload NIC (front and back) or passport data page. Up to 24 hours. Can't access settings — contact support directly with documents.

Account blocked — security flag. Unusual login, payment issue, multiple devices. Contact support, explain, follow their verification steps. May require fresh identity documents even if KYC was done before.

Recently closed. Live chat immediately. Short window, not guaranteed. Don't wait.

What to Do Before Deleting Your 1xBet Account

Run through this before submitting a deletion request. Check everything via the 1xBet mobile app if desktop isn't accessible.

Withdraw the main balance. Funds left after deletion are not recoverable. Withdraw and wait for the transaction to clear.

Complete or forfeit active bonuses. Either finish wagering — convert to main balance, then withdraw — or accept it's gone. No partial options exist.

Settle open bets. Pending bets at deletion time may be voided. Wait for everything to close.

Export transaction history. Betting records disappear with the account. Screenshot or export anything needed — tax records, dispute reference.

Consider self-exclusion first. If the reason is needing a break rather than leaving permanently, self-exclusion is smarter. Suspends the account for 1 month, 6 months, or 1 year. Balance preserved. History intact. 1xBet also monitors to prevent new account creation during the exclusion period. Activate by contacting support via live chat or emailing security-en@1xbet-team.com.